Training Agreement

The terms set out below, together with my Privacy Policy, make up our agreement relating to the provision of ‘lunch and learns’, training sessions and courses.

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Acceptance of booking and invoicing

All bookings are subject to availability.

 

A booking should only be deemed to be accepted when an invoice is issued in respect of a confirmed delivery date.

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Fees and payment terms

The training fees cover development costs, tuition, related documentation, materials, and expenses as outlined in the offer email or document.

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To secure the date of your training session(s) or course, a minimum payment of 50% is required on receipt of invoice with the remainder received no later than 14 calendar days before the date of the training.

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Anyone requiring different terms must get in touch to discuss their requirements upon booking.

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Cancellation terms apply to those who do not comply with payment terms.

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Cancellations, rescheduling, refunds, penalties

Booking training indicates your commitment to support the learning and development of your people.

 

However, unexpected events can happen. In addition to the guidelines outlined below, refunds and cancellations will be considered on an individual basis.

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Cancellations

All cancellations must be received in writing and are subject to the following charges:

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• 29 calendar days or more in advance of training date = no charge

• 15 to 28 calendar days before training date = 25% of the agreed training fee, plus any non-refundable expenses (training materials, premises, administration) or development costs already incurred by the presenter.

• 14 calendar days or less before training date = 50% of the training fee, plus any non-refundable expenses (training materials, premises, administration) or development costs already incurred by the presenter.

 

If I wish to cancel your training session(s)

I have the right to cancel a training session. In this event, I will reimburse in full any fees paid and my liability will be limited to the value of the training fees paid.

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Rescheduling

Any wish to reschedule must be received in writing. A reschedule fee will be applied which the client shall pay within 30 days of invoice.

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• 29 calendar days or more in advance of training date = no charge

• 15 to 28 calendar days before training date = 10% of the agreed training fee

• 14 calendar days or less before training date = 25% of the agreed training fee

 

If any rescheduled session is subsequently cancelled, the original fee is non refundable.

 

If I wish to reschedule your training(s)

If for whatever reason, I am unable to deliver the training at the scheduled time, I will do my utmost to reschedule at my earliest convenience and no additional charges will apply.

 

I endeavour to inform you of any cancellation necessitated by me, as soon as possible.

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Where the training is held at client premises

The client shall ensure that the premises have appropriate facilities for the provision of the training session(s) including a room with sufficient seating and furniture, toilets, refreshment facilities.

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The client warrants that the client premises have the appropriate technical and IT equipment to allow me to provide the training session(s).

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The premises shall have appropriate health and safety policies in operation and the client will use your best endeavours to ensure my safety and my property at all times.

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If I have specific requirements necessary for provision of the training these will be discussed with the lead contact for the training prior to the training date.

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The client shall be responsible for all damage to the premises and/or damage to other people’s property caused by the delegates.

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Intellectual Property

All Intellectual Property Rights in or arising out of, or in connection with the training and training materials shall be and remain vested in me, Tracey Hewett.

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Delegates may use the training materials, where provided, for their own personal development purposes but not for any other purpose.

 

The client shall not, and shall ensure that its delegates do not, modify or remove any Intellectual Property Rights notices contained on the training materials and shall reproduce such notices on any copies of the training materials, or part thereof, in the form in which they appear on the original.

 

The client shall not and shall ensure that the delegates do not, copy, duplicate, redistribute, re-publish or use any part of the training materials or prepare derivative works or incorporate the training materials in any other work for commercial use or exploitation without my prior written consent.

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Indemnity

By booking training, the client indemnifies and holds me, Tracey Hewett, harmless from and against all costs, damages, expenses, and losses, howsoever caused, which are incurred by the client. 

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Reviewed 15 February, 2023