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Training Agreement

Please read

These are the Terms and Conditions (Terms) on which I provide ‘lunch and learns’, half day training sessions, drop-in meditation blocks and courses (Training).

Please read these Terms carefully and make sure you understand them.  They tell you how I will provide Training, how either of us may change or end the agreement, what to do if there is a problem and other information.


Worklife Mindfulness is an unincorporated business owned by Tracey Hewett. Main trading address 13 Undercliff Road, Bournemouth BH5 1BL.


You can contact us by telephoning or by emailing


If I need to contact you about your booking I will do so by telephone or by writing to you at the email address you provided at the time of your booking.

The Terms set out below, together with my Privacy Policy, apply to the booking made by you and provision of Training by me to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. 

Acceptance of booking

A booking should only be deemed to be accepted when I email you to confirm it (Booking Confirmation), at which point a legally binding contract will come into existence between us based on these Terms. 


The Contract will only relate to the Training confirmed in the Booking Confirmation. Additional Training will require additional bookings to be placed. 


It is your responsibility when placing a booking to ensure that you have the appropriate technology to be able to host and/or access the Training.


Any Training description on this website (, online booking page or brochure is issued and published for the sole purpose of giving you a general idea of the Training, its content and objectives. 

You are solely responsible for determining whether the Training is sufficient and suitable for your needs. 

I do not provide any guarantee in respect of the standard of an attendee’s knowledge and abilities at the end of any Training.

Subject to any obvious error, the content will be as described on the website at the date your booking is made.  

However, I reserve the right to 

-    make reasonable adjustments to the content and/or syllabus where necessary

-    make reasonable adjustments to timing of sessions open to the public


If I do so, I will notify you in advance.

Fees and payment terms

You must purchase the Training by paying the appropriate fees. The fees cover development costs, training session, related documentation, materials, and expenses as outlined in the offer email or document.


The fees may change from time to time, but changes will not affect any booking you have already placed. 


Depending on timing, a deposit may be required. This will be detailed in the offer email or document.


If numbers attending increase above those in the initial offer document, an additional invoice may be issued post Training delivery.


Unless you are booking via an online booking system, an invoice for payment of the appropriate fees shall be sent to the address (a physical address or an email address) as stated on the Booking Confirmation and it is your responsibility to ensure the address is correct.


You are required to ensure that invoice is paid within 30 days of the date of my invoice.


If you think I have invoiced you incorrectly for your booking, please contact me promptly to let me know so that I can investigate your query.


Payment for all bookings is required in advance.  


Anyone requiring different terms must get in touch to discuss their requirements upon booking.


Cancellation terms apply to those who do not comply with payment terms.

Cancellations, rescheduling, refunds, penalties

Booking training indicates your commitment to support the learning and development of your people.


However, unexpected events can happen. In addition to the guidelines outlined below, refunds and cancellations will be considered on an individual basis.


All cancellations must be received in writing and are subject to the following charges:

  • 29 calendar days or more in advance of training date = no charge

  • 15 to 28 calendar days before training date = 30% of the agreed training fee, plus any non-refundable expenses (training materials, premises, administration) or development costs already incurred by the presenter.

  • 14 calendar days or less before training date = 50% of the training fee, plus any non-refundable expenses (training materials, premises, administration) or development costs already incurred by the presenter.


If I wish to cancel your training session(s)

I have the right to cancel a training session. In this event, I will reimburse in full any fees paid and my liability will be limited to the value of the training fees paid.


Any wish to reschedule must be received in writing. A reschedule fee will be applied which the client shall pay within 30 days of invoice.

  • 29 calendar days or more in advance of training date = no charge

  • 15 to 28 calendar days before training date = 10% of the agreed training fee

  • 14 calendar days or less before training date = 25% of the agreed training fee


If any rescheduled session is subsequently cancelled, the original fee is non refundable.


If I wish to reschedule your training(s)

If for whatever reason, I am unable to deliver the training at the scheduled time, I will do my utmost to reschedule at my earliest convenience and no additional charges will apply.


I will endeavour to inform you of any cancellation necessitated by me, as soon as possible.

Where the training is held online

In advance of digital training, both parties will make best endeavours to ensure that the agreed platform is accessible and capable of delivering/receiving the service to an acceptable standard.

Neither party shall be liable for fault or failure of the agreed platform that may occur during the delivery of the service, should it be deemed outside of their control.

Where the training is held at client premises

The client shall ensure that the premises have appropriate facilities for the provision of the training session(s) including a room with sufficient seating and furniture, toilets, refreshment facilities.

The client warrants that the client premises have the appropriate technical and IT equipment to allow me to provide the training session(s).

The premises shall have appropriate health and safety policies in operation and the client will use their best endeavours to ensure my safety and my property at all times.

If I have specific requirements necessary for provision of the training these will be discussed with the lead contact for the training prior to the training date.

The client shall be responsible for all damage to the premises and/or damage to other people’s property caused by the delegates.

Intellectual Property

All Intellectual Property Rights in or arising out of, or in connection with the training and training materials shall be and remain vested in me, Tracey Hewett.

Delegates may use the training materials, where provided, for their own personal development purposes but not for any other purpose.


You shall not, and shall ensure that your delegates do not, modify or remove any Intellectual Property Rights notices contained on the training materials and shall reproduce such notices on any copies of the training materials, or part thereof, in the form in which they appear on the original.


You shall not and shall ensure that the delegates do not, copy, duplicate, redistribute, re-publish or use any part of the training materials or prepare derivative works or incorporate the training materials in any other work for commercial use or exploitation without my prior written consent.

Limitation of liability

I shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill.


I will not be liable for any delay in performing my obligations under these Terms if that delay is caused by circumstances beyond my reasonable control.

In any event, the my total liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall not exceed the return of fees paid.

Disclaimer: all sessions and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. I will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. 

Nothing in these Terms shall limit or affect any loss or damage for death or personal injury as a result of negligence or for fraudulent misrepresentation.



No failure to enforce a right by either party shall constitute a waiver under these Terms and Conditions.

These Terms and Conditions together with my Privacy Policy constitute the entire understanding between us relating to Training and I reserve the right to vary these Terms and Conditions from time to time.

A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms.

These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

These Terms and Conditions are set in good faith and any misunderstanding or conflict that may arise with respect to their interpretation and fulfilment, will wherever possible be resolved by the parties through prompt consultation and within a reasonable time period after one party raises a written dispute or disagreement with the other.

Reviewed 9 September, 2023

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